Last Updated: April 2024

Scope

This Privacy Statement governs the collection, use and other forms of processing of personal data by Nelo and its affiliates related to our services, our products and this website.

Who is responsible for processing your personal data?

Nelo is the legal entity responsible for all collection and all processing of your personal data in connection with our products, services and websites.

Why do we process your personal data?

Personal data is information that identifies you as an individual or relates to an identifiable individual. When you choose to register your personal data, contact us, or visit our websites, we will process some personal data about you. We process these personal data for the following purposes:

1. communicate with you in a personal way or to inform you about Nelo products or services, consistent with your choices;
2. provide customer service, including service around the purchase of services and products, fulfil warranty obligations and product recalls for our own services and those of related companies, and to deal with any enquiries or complaints;
3. administer and fulfil your purchases of Nelo products including the financial and logistic handling;
4. administer your Nelo account;
5. administer your participation in any contests, promotions, surveys or website features;
6. perform market research and improve our business, services and Nelo products or to develop new business, services and products;
7. perform statistical analyses and reporting;
8. providing services on the internet;
9. offering a loyalty program and communicating with participants;
10. provide app functionality, including providing relevant commercial messages;
11. to communicate future promotional and marketing information including direct marketing purposes and retargeting;
12. to aggregate and/or anonymize personal data in order to generate other data for our use;
13. to comply with our legal obligations, resolve disputes, or enforce our agreements;
14. as otherwise stated at or about the time information is collected.

Which personal data do we process?

Which personal data we exactly process, depends on which websites, products or services you use. We process the following personal data.

Personal data you provide to us:

• This is the personal data that you enter when you use our websites, products or services. This data includes e.g. your name, address, gender, height and weight, email address, phone number, age, birth date, Nelo products you bought, the account name and password that you create, bank details for buying Nelo products etc.

How do we process your personal data?    

In the table below we describe the way of processing personal data and the purposes for which we process the personal data as well as the legal basis for the processing:

Ways of processing	Personal data processed	Purposes for processing the personal data	Legal basis
Registration for our newsletter	First name, Country, Email	The above described purposes: 1, 2, 6, 7, 8, 11, 12, 13 and 14	Consent or legitimate interest
Contact form customer service	First name, Last name, Country, Email	The above described purposes: 1, 2, 6, 7, 8, 11, 12, 13 and 14	Performance of a contract or legitimate interest
Nelo account creation	First name, Last name, Country, Email	The above described purposes: 1, 2, 4, 6, 7,8, 9, 11, 12, 13 and 14	Consent, legitimate interest or performance of a contract
Nelo product registration	First name, Last name, Address, City, Country, Telephone number, Email	The above described purposes: 1, 2, 3, 6, 7, 8, 9, 11, 12, 13 and 14	Performance of a contract or legitimate interest
Buying Nelo products on the website	First name, Last name, Address, City, Country, Telephone number, Email, Payment information	The above described purposes: 1, 2, 3, 6, 7, 8, 9, 11, 12, 13 and 14	Performance of a contract or legitimate interest
Attend to product promotion, events or online forum	First name, Last name, Country, Email	The above described purposes: 1, 5, 6, 8, 11, 12, 13 and 14	Consent or legitimate interest
Visit our websites (cookies)	Please refer to our Cookie Policy Nelo for further details	The above described purposes: 6, 7, 8, 11, 12, 13 and 14	Consent or legitimate interest
Log on our websites via social media	We never get access to your social media account	The above described purposes: 1, 6, 7, 8, 11, 12, 13 and 14	Consent or legitimate interest

Our legitimate interests include: marketing, advertising, security, (crime) prevention, IT management, research and analysis of our products or services, business management, legal affairs, internal management.

You have the right to withdraw your consent which you may have given to the processing of your personal data at any time by sending your withdrawal request to nelo@nelo.eu .

How do we share or transfer your personal data?

Nelo may share your personal data also with third parties to perform certain processing activities . These can include providers of services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services. Nelo may also share your personal data to third parties, to permit them to send you marketing communications, consistent with your choices. Nelo requires these third parties to process and protect your personal data diligently.  Nelo will not sell your personal data to third parties.

Nelo might reorganize, merge or in any other way sell or dispose (part of) a business company to another company. Where such business relates to Nelo products, such transfer of ownership may include the transfer of your personal data to the new owner and its advisors.

We will otherwise only disclose your personal data if so required or authorized by law, where necessary for preventing or combating fraud, where necessary for dispute resolution, or for any other pressing legitimate need which under the circumstances must outweigh your privacy interests, such as the security of our business and the safety of our staff.

How do we protect your personal data?

Nelo will take appropriate technical and organizational security measures against loss or unlawful processing of personal data. This may include using secure registration forms, encryption of data, and restricting access to your personal data.

Please note that some countries do not provide for an adequate level of protection for your personal data. However, you can be assured that Nelo will take appropriate safeguards for the confidentiality and protection of your data. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, standard contractual clauses adopted by the European Commission, to protect your personal data. You may obtain a copy of these measures by contacting dataprivacy@cyclingsportsgroup.com.

How long do we retain your personal data?

We retain personal data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. 

The criteria used to determine our retention periods include: 

• The length of time we have an ongoing relationship with you and provide our services to you (for example, for as long as you have an account with us or keep using our services);
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Cookies, web beacons and similar techniques

If you are using our websites, services, applications, communications (including email) and accessing or using tools, we may use cookies, web beacons and other similar technologies for storing information to provide you with a better, faster and safer browser experience.

Please refer to Cannondale’s Cookie Policy for the explanation of cookies, web beacons and similar techniques, how we use these techniques and how you can control these techniques.

Children

Our services are not directed to children who are under the age of 16. We do not knowingly collect personal data from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided personal data to us through our services, please contact us at nelo@nelo.eu and we will endeavour to delete that information from our databases.

Your rights

If you would like to request to review, correct, update, suppress, restrict or delete personal data, object to the processing of personal data, or if you would like to request to receive an electronic copy of your personal data for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us via nelo.@nelo.eu. We will respond to your request consistent with applicable law.

In your request, please make as clear as possible what personal data your request relates to.  For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request.  We will try to comply with your request as soon as reasonably practicable and in any event within any applicable legally required timeframes. 

Contact, questions, feedback and Data Protection Officer

If you have any questions about this Privacy Statement, please contact us at nelo@nelo.eu.

Policy changes

We may change this Privacy Statement from time to time. Any changes will become effective when we post the revised Privacy Statement. If necessary, we will inform you when we change the Privacy Statement.