Warranty

WARRANTY

M.A.R. Kayaks, Lda. offers you a 2-year warranty on this boat, but it is conditioned by the following procedures:

  • Misuse
  • Damage caused by transport
  • Repairs made by unauthorized personnel
  • Removal or damage of plates and stickers

This warranty covers any fabrication defects on the boat or parts, as well as changes in the materials characteristics.

 

Presenting a transport claim

Assessing damages
When receiving the boat, carefully inspect the packaging and the boat for any damages that could have been caused by transport, before signing any release documents.

What should I do if I encounter any damages?
Present your claim to the transporters and to the insurance agent on your insurance document before you sign the release documents. Also inform us of the damage, by sending all possible details and pictures.

 

OTHER CLAIMS

What do I need to submit a warranty claim?
Send us pictures of the damages, a description, as well as the boat serial number. We also recommend that you always register your boat so we can better track the boat’s history

What’s the time frame for claims?
Our boats are covered by a 2 year warranty.